How does Service Ready support subscription billing?

Service Ready automates billing schedules and integrates with revenue recognition engines to support recurring and milestone-based billing.

What platforms does Service Ready integrate with?

Service Ready integrates with Dynamics 365 CE, Project Operations, Azure Data Lake, and third-party ISVs via Dataverse and middleware.

The future of work

Economic resilience

Technology, Media & Telecom

Industrial, Manufacturing & Automotive

Public Sector

Financial sector

Energy, Utilities & Resources

Consumer Markets

Pharma & Life Sciences

Service Ready

PwC’s Service Ready Solution Accelerator (Service Ready) is a preconfigured, 80% ready-to-deploy Dynamics 365 solution that transforms your professional services operations by automating billing, revenue recognition, and project management. Built on PwC’s business capability framework, it offers you faster time to market, predictable cash flows, and scalable growth with minimal disruption.

Description

Professional services firms face increasing pressure from digital disruption, evolving client expectations, and regulatory complexity. Service Ready helps your organisation transition to Anything-as-a-Service (XaaS) models by streamlining back-office processes and enabling agile service delivery.

Service Ready is designed for professional services companies seeking to modernise operations and accelerate digital transformation. Built on Microsoft Dynamics 365 Finance & Operations, Service Ready includes over 300 preconfigured assets aligned with industry-leading practices. It supports recurring billing, ASC 606 / IFRS 15-compliant revenue recognition, contract lifecycle management, and project accounting.

With Service Ready, you benefit from faster deployment, reduced implementation risk, and improved operational efficiency. The tool enables seamless integration across sales, finance, and service delivery, offering persona-based dashboards and analytics for real-time insights. The solution supports flexible pricing models, automated invoicing, and milestone billing, making it ideal for firms transitioning to subscription-based services.

Service Ready delivers rapid value and scalability, wth PwC’s proven methodology and accelerator assets, which include configuration templates, test scripts, training guides, and integration frameworks.

Contract Management

Automate contract lifecycle with integrated billing and revenue schedules.

Subscription Billing

Support flexible billing models with automated schedules and pricing structures.

Unit and integration test cases and scripts

Business scenarios detailing the user stories that will be used for verifies the integration and combined operation of related components.

Data & Analytics

Ability to analyse front-to-back-office metrics in a centralized location with persona-based dashboards. Evaluate business performance and progress with built-in visuals to gain deep, actionable insights.

Approach

PwC delivers Service Ready using a lift-and-shift deployment model, leveraging preconfigured Dynamics 365 environments and DevOps playbooks for rapid implementation.

Blueprinting

Define business capabilities and architecture using PwC’s framework.

Configuration

Apply preconfigured templates and assets to client environment.

Testing

Validate the solution with test scripts and integration scenarios.

Training

Enable users via task recorder guides and train-the-trainer approach.

Cutover

Execute go-live plan with smoke testing and hypercare support.

Continuous Innovation

Incorporate feedback and Microsoft updates into future releases.

Benefits

Faster Deployment

Accelerate ERP implementation by up to 50% with prebuilt assets.

Cost Savings

Reduce implementation costs through reusable accelerators.

Scalable Growth

Adapt to evolving service models with flexible architecture.

Compliance Ready

Ensure ASC 606 / IFRS 15 compliance with automated processes.

FAQ

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